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Teevolution Support

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Issue

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Tell us what's happening.

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Already tried the usual fixes? Full troubleshooting guide ↗

Describe the issue * When did it start? Does it happen every time? What have you tried?

Please describe the issue

Serial number (optional) On the underside of the mouse

Firmware version (optional) Terra software → Settings

Video or photo link *

Please include a link to a photo or video

Tell us about the quality problem.

Describe what you're seeing and where on the product.

Quality issues are covered under our 12-month warranty. Note: mouse skates, grip tape, and accessories are final sale once opened.

Describe the quality issue * Where on the product? Did you notice it on arrival or after some use?

Please describe the issue

Video or photo link *

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Tell us what's missing or wrong.

Describe the issue and share your unboxing video if you have one.

An unboxing video helps us fast-track your case. If you have one, include it below.

Wrong item claims must be reported within 7 days of delivery.

Describe what's missing or wrong *

Please describe the issue

How did the package look when it arrived? *

Intact and sealed Damaged but still sealed Damaged or appeared opened

Please select the package condition

Unboxing video or photo link * Must show the package being opened from start to finish.

Please include a link to your unboxing video or photos

Tell us what's not connecting.

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What are you trying to connect or use? *

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Describe what happens * Which fixes have you already tried?

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Describe the issue *

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What outcome are you hoping for? *

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I confirm the information above is accurate and I agree to Teevolution's Refund Policy and Shipping Policy.

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Your reference

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Teevolution Support

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What's your shipping issue?

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A quick note. Shipping delays can happen during transit, and your local courier usually has the most accurate updates. We recommend reaching out to them first. Still need help? Continue below.

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Issue

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Issue

Shipment reference

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What did they say? * Their exact response or status update — even "we don't know" is helpful.

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Issue description

Describe the issue * Tell us what's happened from your side — what the tracking shows, when it stopped, anything unusual.

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What outcome are you hoping for? *

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Delivery address (optional) Only needed if a replacement is arranged — we'll confirm before shipping anything.

Review your submission.

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Your reference

TVSH-000000-#0000

Teevolution Support

Request type

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Before you continue — Changes are only possible before your order has shipped. Cancellations must be requested within 12 hours of purchase.

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Your order details

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Request

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Change your delivery address

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New delivery address *

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What has changed? *

Please describe what changed

Anything else? (optional)

Change your item or variant

Tell us what you'd like to swap and why.

Want to upgrade or add accessories? Cancel and reorder instead. This form is for colour swaps and same-price variants only.

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Your reference

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